Job details

Service Designer – Maritime Deployed

  • Job type Permanent
  • Region Auckland 
  • Posted on 3 August 2020
  • Ref # 32100950

Join newly established teams, working in a unique and complex environment using modern scaled agile ways of working to deliver technology to support the NZDF. 

The team:
The Maritime Deployed Team monitors, manages and improves technology solutions that are compatible with the core defence infrastructure, compute platforms and applications while being tailored for the unique challenges of the maritime environment.  The team provides a common user experience across all security domains for all of the RNZN’s fleet and maritime domain expertise within CIS Branch, ensuring that the challenges of providing connectivity at sea are factored into product decision making across the branch. 

The role:
As a Product Designer, you are responsible for ensuring the underpinning technical services of the product are supported, sustained and effectively managed throughout their lifecycle, and the customer remains at the centre of all product design.  Working closely with the Service Management team you will design the Product service wrap that integrates with established ITIL processes. 

You will also negotiate service levels and establish the required support to deliver these products. You will actively analyse any failures within existing products and services and identify associated root causes, and help to improve product performance. 

You have the ability to logically align, sequence and understand the importance of loosely coupled products, product components and service management components within a complex systems and services environment. 

You will take a standards approach utilising existing prooduct and service management building blocks where possible and identifying new ones if required. You will also work closely with other Service Designers to ensure alignment with other teams’ product service design and that products will perform correctly in the environment. 

Technical skills:
Ideally the candidate would have knowledge of or exposure to a combination of the following:

  • Operated within an ITIL environment (essential)
  • Cost-model experience
  • Experience implementing service-wraps (essential)
  • Experience with developing Service Level Agreements (SLA)
  • Technical writing skills

Qualifications and certifications:

  • ITSM Fundamentals
  • ITIL Foundations

We recommend you visit to find out more about what it’s like to work for CIS Branch, and about working for NZDF. Here, you will also be able to view all roles that are currently open to applications across the different areas of CIS Branch. Roles will be progressively added to this website as they open to applications.

For further information please contact Ian Duxbury at AbsoluteIT on (09) 302 7021.

Role closes Thursday 13th August at 5pm.


Please note: Applicants must be legally entitled to work in New Zealand (NZ) and be able to obtain and maintain the required level of NZ Government security clearance for the position applied for.

The majority of roles in the CIS branch within NZDF require a high level security clearance at either Secret or Top Secret Level. The minimum citizenship and residency criteria for the high level security clearances to be granted by the NZ Defence Force are as follows:

• most preferably a NZ citizen, who has resided in this country continuously for at least the last ten years, OR
• is a citizen of, and/or has resided continuously in one or more of the following countries for the last ten years: either Australia, Canada, NZ, the United Kingdom (UK) or the United States of America (USA); and has a background history that is verifiable and can be assessed as appropriate by the NZ Security Intelligence Service (NZSIS) towards a recommendation of suitability for a security clearance at this level.

Please note we also have a small number of roles requiring Top Secret Special clearance. These roles require fifteen years continuous residence in the above countries.

If you do not meet these minimum criteria, we will not be able to accept your application. Use this online tool to self-check your eligibility for a security clearance. Please note that this tool is not part of the formal security clearance process: