Japanese speaking Support

$NZ 46000 base salary
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26 Apr 2022

• Permanent position in Auckland with working from home option.
• Bilingual opportunity for Japanese speaking tech savvy individual
• Excellent opportunity with a leading established business in Auckland

ABOUT THE COMPANY

Our client is an established and successful leader in their sector, based in the heard of Auckland.
They are a company who really look after their employees and they know, how important a work life balance is these days.
Diversity and company culture is at the forefront of what they do and believe in.

Due to the further growth of the business, they have opened up this amazing opportunity for tech savvy junior / intermediate individuals, who are interested in kick starting their IT career.
The good news, you can work full time remotely from the comfort of your own home anywhere in NZ but would need to come to Auckland occasionally as well.

ABOUT THE ROLE

As the Technical Support / Customer Service representative,  you will be a key member of the IT team and their Japanese clients.
You will be responsible for providing Windows and Mac support for Japanese speaking customers via phone and Email in both languages, English and Japanese. 
You will ensure positive and professional interactions at all times.
You will solve customer’s IT issues in a timely and efficient manner and maintain, build a good relationship with your clients.

 DUTIES

• L1 tech support for Japanese customers
• Resolving IT system problems across Windows & Mac, network connectivity, printers and browsers as well as mobile devices 
• Implementing additions, moves and changes to computer and communication hardware throughout the company
• Mobile Device support and administration duties
• Supporting internal and external users on advice if necessary

SKILLS & EXPERIENCE

• Excellent verbal & written Japanese communication skill
• Interest in Information Technology or a relevant degree in IT
• Strong customer focus and ability to work on a rotating shift roster 
• First knowledge of Microsoft and Mac based operating systems
• An interest in troubleshooting within an IT environment e.g. MS Office and Internet Browsers
• A basic understanding of PC hardware set-up and configuration

BENEFITS

•Working from home in Auckland
•Work-life balance
•Great career path within a recognised organisation and a lovely team

HOW TO APPLY

Click the APPLY button and include your resume and cover letter or call Diana Dolensky 093025317

Please note due to current border restrictions we can only consider applications from candidates who are presently based in New Zealand.


Apply now

Posted by
Diana Dolensky
Candidate Manager
With recruitment experience in both Germany and New Zealand, Diana Dolensky has a true passion for working with candidates.
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